Delight
This is the Daring Way™ practice of harnessing intention and outcome in the service of colleagues and customers, as we strive to answer the 3 fundamental questions of joyful and impactful collaboration:
- What should we do next?
- How should we do it?
- How should we be together?
If this is of interest, please read on.

The Principle and Practice of Delight
The profitable execution of the Discover, Deliver, Delight™ practices is a highly collaborative venture, often in need of coaching support. It is this collaboration coaching that benefits our clients – the difference that makes the difference.
The following Delight plays have been carefully designed or chosen to support the work done both in this practice, as well as the others. As we partner with our clients, our work weaves these 3 core practices together, creating your own playbook and your Daring Way™.
This then, is how we realise your ambitions.
“According to Darwin’s Origin of Species, it is not the most intellectual of the species that survives; it is not the strongest that survives; but the species that survives is the one that is able best to adapt and adjust to the changing environment in which it finds itself.”
Service Portfolio - Delight Practice
The following Delight plays have been carefully designed or chosen to support the work done both in this practice, as well as the others. As we partner with our clients, our work weaves these 3 core practices together, creating your own playbook and your Daring Way™.
Holacracy - Transitioning to Teal
Holacracy[31] is an organisation design for distributing leadership. We know from Frederic Laloux’s studies of Teal, in “Reinventing Organisations[32]” and Dan Pink’s studies of intrinsic motivations in “Drive[33]” that people are happiest when they can co-create their own futures.
Benefits include:
- Enterprise Agility - these organisations have fluid and powerful systems of distributed authority and a collective intelligence enabling responsivity at scale.
- Engagement - by developing consistent sets of practices, these organisations enable employees to bring their whole selves to their work, increasing engagement and productivity.
- Evolutionary Purpose - freed from the need to predict the future, these organisations invite their members to listen to and understand what the organisation is drawn to become, and where it naturally wants to go.
Remote Collaboration
Remote Collaboration[34] is a way of working that extends to encompass teammates working remotely, or the whole team working remotely to each other and their organisation.
Benefits include:
- Reduced Costs - besides reducing the time and costs losses of commuting and attending meetings, savings can extend to reducing office costs, and according to a recent survey[35] , remote workers have been willing to take a salary cut to have this benefit.
- Increased Engagement - from allowing collaborators to work at times when they are at their most productive, and able to schedule their lives around their work.
- Talent Access - increases in both staff retention and acquisition, as well as enabling access to a global pool of talent, unrestricted by the organisation’s physical location and talent catchment area.
Creative Conflict
Creative conflict[36] is a respectful way of embracing the passion that collaborators want to bring to their work, that turns diversity into valuable insights and meaningful relationships.
Benefits include:
- Best thinking - avoids ‘group-think’ and silent dissenters by providing a structured dialogue that encourages the very best thinking from a team.
- Alignment - with all views being considered, alignment is assured behind decisions the team makes.
- Cost Savings - having courageous conversations earlier in the process avoids many costly mistakes, reworking, or worse, later.
Coaching Signatures Supervision
Coaching Signature Supervision[37] is a coach development tool, used primarily for coaching supervision with individuals or groups of coaches, which identifies a coach's unique coaching style.
Benefits include:
But don't just take our word for it...
One Of The Finest.
A mutual colleague introduced Andrew to our management team a year ago. At the time we were about to start a visioning exercise.Our product, Prelude, had pivoted from Education K20 to B2B training and from a traditional blended learning tool to an online resource for virtual teams.
Over the ensuing several months, Andrew guided our team through a dynamic, rigorous process of review, inquiry, and analysis.
His global perspective and deep insights were invaluable. Ultimately, Andrew enabled us to transform our thinking about realising Prelude’s full potential to deliver optimal value for our partners and clients.
The positive results are already started to show. Andrew is not just one of the smartest most industrious people we’ve met, he is also one of the finest. His warmth, humour, and generosity of spirit enlivened every one of our virtual meetings throughout. We wholeheartedly believe that anyone who has the opportunity to work with Andrew is fortunate indeed.

Trusted Advisor.
Andrew understands the value of education, coaching and behavioural change when it comes to improving organisational agility.There is no person I would trust more than Andrew in this regard.
He focuses on the long-term needs, making education valuable to the organisation rather than just a worthless label.
Andrew has an excellent career ahead of him, and if you have the opportunity to employ him, then I have no hesitation in recommending Andrew.

C-Suite CoachING.
I have had the pleasure of working with Andrew over the last year on a large scale financial services business agility transformation.Andrew is an excellent C-level coach with a particular focus and skill set around culture and leadership, which is a huge asset when working with senior leaders.
I wholeheartedly recommend Andrew and look forward to working with him again in the future.

Open And Honest.
Andrew is one of the most well read and well connected coaches I have ever met.The sheer breadth of his knowledge and his deep understanding of a variety of business and culture change models and techniques combined with his strong ethics enables him to succeed in many different environments.
Andrew's approach is very customer orientated his coaching style enables people to grow their skills and abilities quickly and seamlessly.
Andrew is open and honest, always prepared to help and never afraid to challenge the status quo in a constructive manner.
We are miles from where we started thanks to Andrew.
Can't wait to work with him again!

Outstanding Coaching Skills.
I cannot recommend Andrew highly enough, words will not truly reflect how knowledgeable and how much of an outstanding coach he is.The explanations of difficult topics were described without fail in a way that really allowed you to understand. Andrew always ensures that your learning is depend with examples you can relate to.
This is not just accomplished by his outstanding coaching skills and ability to understand each individual, it also comes from his genuine interest in your life allowing you to visualise relevant examples reflective of your own learning.
I met Andrew as coach who I hoped to learn from, now 3 months down the line with my agile knowledge exceeded beyond my imagination I leave with better outlook on life and the working world all because of who I would now deem a friend as well as the most knowledgeable guy I have ever met.

A Visionary And A Shaper.
Andrew is the one of the most well read and insightful culture & leadership agility transformation advisories I know.Andrew pointed me towards Trust Quotient, Spiral Dynamics Integral, the Theory of Everything, and Extreme Ownership. Andy helped me to hone my skills with non-violent communication, Organisational Change Assessment Instrument (OCAI), and ADKAR.

Strategic Thinker And Passionate Doer.
I have had the pleasure of working with Andrew a couple of times as a colleague and ongoing as a business coach.Andrew's passion and advocacy for agile practices is contagious, his open, pragmatic and honest approach and his people skills develop a real 'can do' attitude within the teams he works with; expertise and his own personal investment in learning brings leading and even bleeding edge thinking to the table and makes him an incredibly valuable advisor, coach and mentor.
He fits easily into the role of strategic thinker or passionate doer and is respected by his colleagues and clients alike!

Well-Read And Thoughtful.
Andrew has lots of well-deserved and articulate recommendations. It goes without saying he's a fab transformation coach.He is indeed incredibly well-read and thoughtful coach. I liked another aspect of Andrew’s work, that's was the ability to provide folks entirely new to Agile short snappy upbeat training sessions - topics that might seem dull to other loftier coaches were brought alive in an accessible, meaningful and engaging manner.
Andrew can adapt his style to make novices feel new ways of working are for them. Someone mentioned ethics? Andy cuts out the nonsense we face daily and gets to the nub of what makes working life sweeter - positive relationships. I had a blast Andrew.
Great job!

Highly Collaborative.
His enthusiasm and highly collaborative style enabled us to build a high performing team in what was a very chaotic and dispersed programme.He has very strong coaching skills and can build effective working relationships and add value to both teams and individuals very quickly.
As a consultant he brings a wealth of knowledge to the role and can apply this very effectively to solve the problems that his clients present him with.
I would not hesitate to bring Andrew into future programmes should the opportunity present itself.
Andrew delivered real value in three particular areas, those being Agile facilitation with elaboration teams, Coaching activity with the senior programme team, and delivering a Kanban solution for the Dependent Systems team.

Extensive Experience.
I have worked with Andrew for the last 18 months on a flagship government project utilising Agile development methodologies.I came to the project with no background in Agile delivery and with extensive experience of successful delivery using waterfall based methodologies. Andrew tutored me in the various approaches to Agile development and backed this learning up with his own actions, Andrew lives and breathes Agile.
Andrew can couple his Agile theories with extensive experience in software development and this has allowed him to support me in a difficult role (Solution Architect) by providing practical examples of how an Agile delivery can still provide the base Architecture and deliver value early.
As well as the practical aspects of Agile, Andrew has coached me in the softer skills required to be an effective Agile practitioner, providing an overview of techniques for decision making, problem solving and conflict resolution, providing an environment in which I could practice those skills safely and then supporting me as I used them in the delivery of my projects.
Andrew has facilitated my transformation from Agile Cynic to Agile champion by being an amazing coach. I now feel confident in adopting Agile for any future project that I am involved in as either a leader or a consultant.

Natural Coaching Approach.
Clarifying your direction and goals in business is not always easy.Through powerful questions Andrew helped me to explore and identify what I wanted to achieve and have the courage to create strategies to enable me to realise them.
Andrew has a natural sense of curiosity and a manner which quickly puts you at your ease.
He is very knowledgeable combining a commercial focus with a natural coaching approach which allows him to get the most out of people.
I would highly recommend Andrew and look forward to working with him again in the future.
